Before You Begin
Introduction
Note Keeping
Refresher
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Introduction to the Refresher Unit
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Understanding Computer Hardware and Software
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Operating Systems 101
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Virtualization Fundamentals
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Networking Basics
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Common Networking Devices and Their Functions
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Introduction to Network Troubleshooting Tools
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Command Line Basics for Windows and Linux
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Common Commands for System Administration
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What is Cybersecurity?
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Security Terminology and Concepts
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IT Vocabulary Crash Course
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Overview of Common IT Roles and Responsibilities
Setting Up Our Labs
Understanding the Corporate IT Environment
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The Role of IT in Supporting Business Operations
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Corporate IT Structure and Organizational Setup
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IT’s Interaction with Internal Teams (HR, Sales, Finance, etc.)
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Working with External Vendors and Service Providers
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IT Service Management (ITSM) in Corporate Environments
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Corporate IT Infrastructure: Servers, Networks, and End-User Devices
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Security and Compliance in Corporate IT
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Corporate Data Management and Protection
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Communication and Collaboration within IT and Beyond
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Supporting Remote and Hybrid Work Environments
Ticketing Systems
Active Directory
Troubleshooting
Applications
Networking Fundamentals
System Administrator
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Lesson: Introduction to Entry-Level System Administration
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Handling Tickets and Help Desk Support
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Common Troubleshooting Tasks
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Re-Imaging and Deploying Computers
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Migration Tasks
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Hardware Support
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Mobile Device Setup and Support
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Setting Up and Maintaining Meeting Rooms
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Vendor Coordination
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Escalation and Collaboration
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Documentation and Process Improvement
Security Fundamentals
Network Security
System Monitoring & Maintenance
Final Steps & Career Launch
